Refund Policy

All products available on FLANIKO are digital products delivered electronically. Because digital files can be accessed or downloaded immediately after purchase, refunds are limited and handled according to the conditions described below.

Digital Product Nature

Products sold on this website consist of downloadable website templates and digital design resources. These products are delivered digitally and no physical items are shipped.

Once a digital product has been delivered, accessed, or downloaded, refunds may not be available unless a verified issue with the product prevents normal use.

Refund Eligibility

Refund requests may be considered in limited situations including:

• Product files are incomplete, corrupted, or cannot be accessed
• Technical issues that prevent the product from being used as described
• Duplicate payments made accidentally during checkout
• Failure of digital delivery due to technical errors

Non-Refundable Situations

Refunds may not be granted in situations including:

• Change of mind after purchase
• Incompatibility with third-party tools or platforms not listed in the product description
• Lack of technical knowledge required to customize the template
• Requests submitted after the review period has expired

Refund Request Period

Refund requests must be submitted within 7 days of the original purchase. Requests should include the order reference number and a description of the issue.

Processing Approved Refunds

If a refund request is approved, the refund will be issued to the original payment method used during checkout. Processing times may vary depending on the payment provider and financial institution involved.

Customer Support

If you experience an issue with a purchased product, please contact our support team before submitting a refund request. In many cases, issues can be resolved quickly through technical assistance or updated download access.

Refund requests and support inquiries can be submitted by contacting:

support@flaniko.com